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AT&T rolls out network performance app, admits problems in NY, San Fran
AT&T Mobility has launched a new iPhone app called Mark the Spot that allows users to offer up live feedback on network performance. 
The move comes as iPhone users continue to complain about the operator's network performance.
The free app allows customers to report network problems and automatically logs the location, time of day and type of device used and sends the information to AT&T's network planning team.
The app was created earlier this year, and AT&T employees have been using it over the last several months. The operator intends to introduce various versions of the app for different smartphone devices in the coming months.
Meanwhile, AT&T Mobility's Ralph de la Vega admitted the carrier's wireless network is not up to par in areas of Manhattan and San Francisco, and said the company is working hard to get network issues resolved in those two key markets.
De la Vega also confirmed industry reports indicating about 3 percent of AT&T's smartphone users are generating about 40 percent of its data traffic. He added that the company is studying consumer mobile data usage patterns and trying to come up with ways to encourage these users to modify their usage.
For more:
- see this Wireless Week article
- read this FierceWireless article
Related articles:
Testing shows AT&T's 3G network outperforms Verizon's
AT&T CTO defends mobile broadband network
Another test puts AT&T last in mobile broadband performance
Comments
Posted by Anonymous | December 10, 2009 - 12:04pm
This so-called executive is totally missing the point. Why not study the actual usage patterns and adapt your network to actually satisfy the customer?
Posted by Joe | December 10, 2009 - 12:16pm
I don't think I know all I understand about this new application. If the user has a problem with coverage, exactly how does one connect with the network to "mark the spot"? If no one can connect within a dead spot, the carrier can easily say "no one reported that problem." Kind of like the old role taker in school asking all who are not present to raise their hands. With no hands raised, easy to report perfect attendance.
Posted by Wayne Martin | December 10, 2009 - 4:11pm
> Why not study the actual usage patterns and
> adapt your network to actually satisfy
>the customer?
This some comment has been leveled at AT&T DSL customers also. AT&T has no clue as how the world is changing, because of the Internet. People want to use it .. not be told that for $50-$100 a month
in fees .. that "it's bad to use it as very much!"
AT&T used to have a slogan -- "It's Your Internet, How Will You Use It." Well, people started using it and now AT&T doesn't advertise with that slogan any more.
Maybe AT&T is getting to be "too big to succeed?"
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