Verizon settles lawsuit over 'unlimited' data plans
The debate over whether unlimited data plans really mean unlimited data came to a head this week as Verizon Wireless agreed to settle a lawsuit brought on by the New York attorney general's office charging the operator with deceptive advertising over its unlimited data service pricing. Verizon will pay a total of $1 million to customers who were booted for using certain high-bandwidth applications.
The attorney general says Verizon cut off more than 13,000 customers since April 2004 for excessive use of the network. By April 2007, the operator had stopped the practice. According to a statement from the attorney general: "Verizon Wireless sold its plans as unlimited plans "without disclosing that common usages such as downloading movies or playing games online were prohibited. The company also cut off heavy Internet users for exceeding an undisclosed cap of usage per month."
For more about Verizon's settlement:
- read this article from RCR Wireless News
- and this release from the New York Attorney General
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Posted by Anonymous | May 12, 2008 - 12:39am
Stay productive, responsive and connected while on the go, right from your laptop at average download speeds of 600 Kbps – 1.4 Mbps and at average upload speeds of 500 Kbps – 800 Kbps.* " right off their web page"
As verizon customer, I have found what they advertise and what they deliver is 2 different things. I pay average 60.00 per month for their wireless service and have to call them every week because of speed issues per contract in first paragraph. I have just got off the phone with them and they are trying to tell me that they can not deliver what is in the contract because of “a marginal area." My signal strength is in what they call very good range -72DBM and I use an external antenna. Some days I reach speeds of over 1 Meg but most of the time it is below 300kdownload and 100k uploads. After the last conversation I was told that they would waive the cancellation fees "fees they created" if I wanted to move to another provider. I feel that they should not only reimburse for the time that the service was not working properly, but also reimburse for the useless equipment that they sold me with great expectations. On most cases this would be considered breech of contract. As a tech myself I have determined testing with them as well as my own testing that the issues are not with anything on my end. As an added note I was also told in the verizon store as well as with their phone service that this USB720 wireless modem can also be used to send faxes with no additional charges. I have had this account since January with no charges until the past 2 months, last month they credited back the fees. Now I am stuck in a 2 year contract that I am not happy with or I can cancel it, they waive the fees and I still will have to purchase new devices from another provider."$150.00" If there is an ongoing class action lawsuit against them for this whom do I need to speak with? Verizon should not only be made liable for false advertising, but also be made to reimburse all billed fees since activation as well as the cost of this device... Note: this device is a mobile device but I currently do not use it as such, it is attached to a fixed workstation and does not move.
Please contact me @ either this email address or by telephone (941) 525-0904.
Thanks for your help in advance, Michael S. Orlando
(941) 525-0904
392 Teakwood Dr Ellenton, FL 34222
