With little fanfare, T-Mobile launches 3G in New York

I have been with t-mobile for a year and a half, and today 12/24/2008 for the first time ever i called t-mobile to see if i could extend my payment arangment from this Friday to next Friday and i spoke to a rep and he said that they are not able to do that that once it is set you can not change it. I explained that i am a faithful customer and i always make my payments ans asked if for a 1 time curtisy if they could extend it, i mean it is only a 7 day diff, it's not like they will not get the money. Then he did not say anything he just trans me to another agent, so needless to say that made me very upset, so i asked to speak to a manager, then i was trans to Tamika the "manager" i explained to her that this is the first time i have ever aksed for an extention on my payment arangement and that i have worked for the AT&T call center and that i know they can change the p/a for good customers that have no badcredits on the acct, she said i know you are a good customer, but i still can not do this. then i remebered that the rep that i set the p/a with said that i can call back and extend the p/a for the 1/2/2009 if i can not pay it on the 12/26/2008 for a 1 time curtisy. Then she put me on hold and came back to the phone after 30 secs and told me that she listened to the call i had with the rep and that the rep did say that but was confused because they can not do that. i then told her that they are way unfair and i am a good customer that always pays on time and i am going threw a hard time to please extend it for this one time. she then said i can not do that, but you know what i will do? I will take the p/a off anf suspend your FUCKING service, then you will have to pay the bill and the $20.00 reactivation fee, and don't ask to speak to my supper because i am the highest there is, then she hung up on me. I then called right back and told the next "manager: i spoke to what happened and he said that he was sorry but there is nothing he could do, i asked him if he could listen to the call and get her in truble or fired because a customer should not be treated that way, that i use to work in a call center and no matter how the custmer was i never did that to them, and he told me that they could not listen to past calls. So i had to pay the bill so i would not get interupted and now i am broke in a time of need. IS THERE ANYONE OUT THERE WHO CAN HELP ME MAKE A COMPLAINT ABOUT THIS TO SOME HIGHER DEGREE? BECAUSE THEY DO NOT DESERVE TO WIN ANY CUSTOMER CARE AWARDS IF THAT IS HOW THEY TREAT THEIR CUSTMAERS, ALL MY FRIENDS HAVE HAD THE SAME TREATMENT FROM THEM. AND WE CAN NOT AFFORD THE $200 FEE TO TERMINATE THE T-MOBILE CONTRACT OR WE WOULD!!!!! PLEASE HELP!!!! MY EMAIL IS avculek@yahoo.com if you know what we can do please let me know. THANK YOU:-)

I don't know how to help you. But if you'd like to switch, go with AT&T. I've had good experiences with them. I was in the same situation, and they were able to break my payment into 2 parts: one on the Dec 23rd, and the other on the Jan 5. It wanted it later than Jan 5, but they explained that it was not possible (even though I pressed the issue). It's too bad that employees like that 'tamika' character were not laid off like so many other people. that's the kind of person (figuratively speaking) that should not have a job - let alone be a manager. And then the baboon who said he couldn't listen to the call was completely worthless.