Nokia Siemens Networks' annual consumer survey reveals that globally the percentage of mobile customers likely to switch operators is 39 percent, and the result has jumped 20 percent in one year, surely a worrisome result for network executives. A related finding highlights how critical it remains for operators to deliver reliable voice service if they wish to attract and keep customers.
T-Mobile US CEO John Legere said it is possible, but by no means certain, that its prepaid brand MetroPCS will get Apple's iPhone, but he and CMO Mike Sievert made clear they want to move as many MetroPCS customers as possible onto T-Mobile's HSPA+ and LTE networks.
Flipping the way mobile voice and data are priced is a bold and yet essential move. Mobile operators can now benefit from and embrace increasing use of all kinds of in-house and OTT services and applications.
T-Mobile USA officially unveiled a key part of its new "Uncarrier" strategy by releasing new pricing for its Value plans (which do not include device subsidies).
Shared-data plans make for more satisfied customers when it comes to an operator's customer-care service, according to a fresh report from J.D. Power.
Mobile subscribers in the Asia Pacific have the cheapest mobile data service plans in the world, according to research firm Quantum-Web. Meantime, Latin America is home to the world's most expensive mobile data plans at an average of $23 per gigabyte--double that of the Asia-Pacific.
The theme of my 2013 "predictions" piece was that this is going to be a year of "disruption" across many elements of the value chain. I'd like to delve a little deeper into a discussion of business models and pricing, where I think we will see both disruption to prevailing structures, and experimentation around new forms of monetization. I see this happening in many sectors of the mobile space: operator pricing, video over mobile, "content everywhere," and applications.
Tis the season for industry predictions, and my inbox is filling up with them. Most of the predictions are, well, fairly predictable, but a handful regarding the future of carrier-grade Wi-Fi grabbed my eye, particularly because they relate to news that broke this week.
France's competition authority slapped France Telecom (FT) Orange and Vivendi's SFR with a €183 million fine for deliberately distorting competition.
AT&T's decision to offer Apple's FaceTime video calling feature over cellular at no extra charge only to its Mobile Share data plan customers has led one consumer to file a formal complaint with the FCC.